FAQ Tickets

questions
I bought a ticket online, how do I get my ticket?
You will receive an email with a link to your ticket. You must bring the ticket with you to the event. To view and print, you need Adobe Reader.

I would like to buy tickets online and something does not work.
Please contact the customer service of our ticket provider Paylogic:
Customerservice@paylogic.de
Tel: 030-30 806 319

I do not want to buy tickets online, are there other ways to purchase tickets?
Yes, you can also buy the tickets at various presales.
Of course there is also a ticket sale on Venus.

Can I enter and exit my entry card several times?
Day tickets = No, the admission ticket entitles the participant to a one-time admission and loses their validity upon leaving the event. This also applies to the VIP day ticket.

Duration card: VIP permanent card holders are entitled to multiple entries per day.

Normal season tickets entitle you to a one-time admission per day. When leaving the event, the ticket for this day loses its validity. This ticket is only valid again on the next day of the fair!

Ticket outlets

https://www.eventim.de/tickets.html?doc=search/ticketAgency